Privacy Policy

Effective Date: 01 January 2025
Last Updated: 01 January 2025

Service Bandhu LLP ("Company", "we", "our", "us") respects your privacy and is committed to protecting personal information collected through our platform www.servicebandhu.in and related services.

1. Information We Collect
  • Business Information: Company name, GST, address, website
  • Personal Information: Name, email, phone number
  • Account Data: Login credentials, roles, permissions
  • Usage Data: IP address, browser type, device information
  • Communication Data: WhatsApp message logs and templates
2. How We Use Information
  • To provide and manage WhatsApp Business API services
  • To verify identity and prevent fraud
  • To communicate service updates and alerts
  • To improve platform performance and user experience
  • To comply with legal and regulatory obligations
3. Legal Basis for Processing

We process personal data based on contractual necessity, user consent, legal obligations, and legitimate business interests.

4. Data Sharing & Disclosure

We do not sell or rent personal data. Information may be shared with:

  • WhatsApp / Meta Platforms, Inc.
  • Cloud hosting and infrastructure providers
  • Payment gateway providers
  • Government or regulatory authorities if required by law
5. WhatsApp Business API Compliance

Messaging data is processed in accordance with WhatsApp Business API policies. Service Bandhu LLP acts only as a technology service provider and does not control end-user message content.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Security

We implement industry-standard technical and organizational security measures to protect data against unauthorized access, loss, or misuse. However, no system is completely secure.

8. User & Vendor Responsibilities

Vendors are responsible for obtaining valid customer consent before messaging. Users must handle customer data lawfully and confidentially.

9. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve site functionality and analytics. Users can control cookies via browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Your Rights

Subject to applicable laws, you may have the right to:

  • Access, update, or correct your personal data
  • Request data deletion
  • Withdraw consent where applicable
12. Policy Updates

This Privacy Policy may be updated from time to time. Continued use of the platform constitutes acceptance of changes.

13. Contact Information

For privacy-related questions or concerns, contact us at:
Email: [email protected]
Company: Service Bandhu LLP

14. Governing Law

This Privacy Policy is governed by the laws of India, with jurisdiction in Akola, Maharashtra.